Support
We're Here to Help
Our support team is available to assist you with orders, products, installation, account questions, and anything else related to your Solmerce experience. Choose the channel that works best for you.
Contact Channels
📧
Email Support
support@solmerce.comBest for detailed questions, documents, and order issues.
Response within 24 hours
📞
Phone Support
+XX XXX XXX XXXX
Best for urgent matters and real-time assistance.
Mon–Fri, 09:00–18:00 CET
💬
Live Chat
Available on solmerce.com
Best for quick questions and instant support.
Mon–Fri, 09:00–18:00 CET
What We Can Help With
Orders & Payments
- Order status, tracking, and delivery questions
- Payment issues and invoices
- Changing or cancelling orders
- Returns and refunds assistance
Products & Solar Advice
- Choosing the right solar system
- Questions about panels, batteries, and inverters
- Help using the Find My Solar System tool
- Understanding ROI Calculator results
Installation
- Installation scheduling and updates
- Questions about assigned installers
- Post-installation technical issues
- Warranty claims coordination
Account & Technical
- Login issues and password resets
- Account settings and preferences
- Updating billing or delivery information
Frequently Asked Questions
• How does the Find My Solar System tool work?
• What happens after I place my order?
• How long does installation take?
• Is my system covered by warranty?
• Can I track my order?
• What payment methods do you accept?
• Which countries do you ship to?
• How do I return a product?
Response Times
During high-volume periods such as product launches or promotional campaigns, response times may be slightly longer. We appreciate your patience and always respond to every enquiry.