Shipping Policy
Delivery Information for EU Orders
Last updated: [DATE]
This Shipping Policy applies to all orders placed on solmerce.com by customers in our supported EU markets. We are committed to delivering your solar equipment safely, on time, and with full transparency on costs.
Supported Countries
Solmerce currently ships to the following countries:
| Country | Flat Shipping Rate (incl. VAT) | Estimated Delivery Time | Carrier(s) |
|---|---|---|---|
| Germany (DE) | [X €] | [X–X business days] | DHL / DPD |
| France (FR) | [X €] | [X–X business days] | Chronopost / DPD |
| Spain (ES) | [X €] | [X–X business days] | SEUR / DPD |
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. You will receive an email with your tracking number as soon as your order is dispatched.
Large orders (e.g., complete solar systems with multiple components) may require additional handling time. If your order requires special logistics, our team will contact you within 24 hours of order confirmation.
Shipping Rates
Shipping is charged as a flat rate per order, based on the destination country. The shipping cost is displayed clearly at checkout before payment. There are no hidden fees.
For B2B orders or bulk purchases, please contact us for a custom shipping quote.
Delivery Address
Correct Address Information
Please ensure your delivery address is complete and accurate at the time of order. Solmerce is not responsible for delays caused by incorrect address information.
PO Box Restrictions
We cannot ship to PO Boxes. A physical delivery address with a named recipient is required for all deliveries.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link by email. You can also track your order anytime from your account dashboard under My Orders.
Damaged or Lost Shipments
Report Issues Quickly
- Contact us within 48 hours of the expected delivery date.
- Provide your order number and photos of visible damage.
Resolution Process
We will work with the carrier to resolve the issue and arrange a replacement or refund where applicable.
Returns & Refunds
Return Policy
Returns are accepted within 14 days of delivery for unused and uninstalled products in their original packaging.
To initiate a return, contact our support team with your order number.
Refund Information
Return shipping costs are the responsibility of the customer unless the item is faulty or shipped in error.
Refunds are processed within 14 business days after receiving the returned item.