Logo

Privacy Policy

How We Collect, Use, and Protect Your Data

Last updated: [DATE]  •  Effective date: [DATE]

This Privacy Policy is written in compliance with the EU General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679. If you have questions, contact our Data Protection contact at privacy@solmerce.com.

1. Who We Are (Data Controller)

Company: Cedars PV Systems OÜ

Trading as: Solmerce

Registration Number: 17440128

Email: privacy@solmerce.com

Website: www.solmerce.com

Address: Tallinn, Estonia, EU

2. What Data We Collect

2.1 Data You Provide

  • Full name, email & password
  • Billing & shipping address
  • Phone number
  • Solar sizing details
  • Support enquiries
  • Installer applications

2.2 Automatically Collected

  • IP address
  • Browser & operating system
  • Referral URL
  • Pages visited
  • Click behaviour
  • Device identifiers

2.3 Third-Party Data

  • Payment confirmations from Stripe
  • Transaction IDs
  • Location coordinates
  • Google Maps / Mapbox data

3. How We Use Your Data

Purpose Examples Legal Basis
Order Fulfilment Payments, shipping, installer matching Art. 6(1)(b) — Contract
Account Management Login, order history, dashboard Art. 6(1)(b) — Contract
Customer Support Enquiries and dispute resolution Art. 6(1)(b) — Contract
Marketing Emails Offers and newsletters Art. 6(1)(a) — Consent
Platform Improvement Analytics and feature development Art. 6(1)(f) — Legitimate Interest

4. How We Share Your Data

  • Stripe for payment processing
  • Google Maps / Mapbox for location services
  • Certified installers after order confirmation
  • Email service providers for notifications
  • Analytics providers (anonymised data)
  • Public authorities if legally required
  • All processors are GDPR-compliant with signed DPAs

5. International Data Transfers

Your data is stored within the European Economic Area (EEA). Where transfers outside the EEA are required, appropriate safeguards such as Standard Contractual Clauses are applied.

6. Data Retention

  • Order data: 7 years
  • Account data: Duration + 2 years
  • Marketing consent: Until withdrawn
  • Analytics: 26 months
  • Support tickets: 3 years

7. Your Rights Under GDPR

Access

Request a copy of your personal data.

Rectification

Correct inaccurate or incomplete information.

Erasure

Request deletion of your personal data.

Restriction

Request limited processing in certain cases.

Portability

Receive data in machine-readable format.

Withdraw Consent

Withdraw consent at any time.

To exercise your rights, contact us at privacy@solmerce.com . We will respond within 30 days.

8. Cookies

We use cookies and similar technologies. Cookie preferences can be managed at any time via the footer settings link.

9. Children's Privacy

Solmerce is not directed at children under 16 and does not knowingly collect children's personal data.

10. Policy Updates

We may update this Privacy Policy periodically. Continued use of Solmerce constitutes acceptance of updates.

11. Contact

General Enquiries

support@solmerce.com

Postal Address

Tartu mnt 67/1-13b,
Tallinn 10115,
Estonia, EU